Frequently Asked Questions

Shipping

  • Our general order turn around time is 5-7 business days.

  • There may be a delay of 1-2 business days after recieving a shipping notification before your package is dropped off at the post office.

  • Orders are automatically combined as long as the name and shipping address match on the orders.


    You will receive a refund for any extra shipping costs 1-2 business days of receiving your shipping notification.

  • Our shipping costs are based on weight and are automatically calculated at checkout.

  • All sales are final.

  • If any products are damaged during shipment, please contact us at arcanalacquer@gmail.com with photos.

General

  • When will ____ be back in stock?

    We do a large restock every other month (ie. November 2025, January 2026, March 2026, etc)! Please keep an eye on our socials and sign up for email alerts to receive the most up-to-date information on restocks.

  • Does holographic magnetic polish fade?

    Our oldest holographic magnetic polish is over two years old and still retains a holographic flare and magentic pull.

    All of our holographic magnetic polishes look best when fully dry and in direct sunlight.

  • Do your thermals "die"?

    Thermal pigment can get "stuck" in either the warm or cold state depending on a variety of factors - from manufacturer to how the polish has been stored. We can guarantee thermal transitions for up to 8 months post-purchase!

    Always store you polish in a dark, cool lacation!

  • What is a jelly versus a crelly?

    A jelly polish means the base color is intentionally transparent in order to let any glitters, shimmers, and flakes show through as strong as possible.

    A crelly polish has a little more pigment than a jelly, but is still translucent. Crelly polishes are usually opaque in 2-3 coats.

  • Can UV polishes also get stuck?

    We could not find any evidence of the photochromic (UV reactive) pigments we use getting stuck like thermal pigments do. photochromic pigments can eventually get stuck in one state, especially if stored incorrectly.

    We do not recommend exposing your photochromic polishes to direct UV light for prolonged periods or time or storing them near sunlight.